Terms of service
Terms of Service — Truzen
Effective Date: September 12, 2026
Welcome to Truzen. These Terms of Service (“Terms”) govern your access to and use of the Truzen website, truzen.shop, and your purchase of products from us.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About Truzen
Truzen is an online clothing and streetwear brand offering apparel and related products through our website.
Throughout these Terms, “Truzen,” “we,” “us,” or “our” refers to Truzen, while “you” or “customer” refers to the person accessing our website or purchasing our products.
2. Eligibility
By using our website, you confirm that:
The information you provide is accurate and complete.
You are legally capable of entering into a binding agreement under applicable law.
You will use the website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other information displayed on our website are accurate.
However:
Actual colors may vary slightly depending on your device or screen.
Minor variations in printing, stitching, fabric, or finishing may occur.
Product availability may change without prior notice.
We reserve the right to correct errors in product descriptions, pricing, or availability.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
The final amount payable will be displayed during checkout before you complete your purchase.
Where applicable, taxes, shipping charges, or other applicable fees may be added to your order.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation through email, SMS, WhatsApp, or another communication channel.
An order confirmation does not necessarily guarantee fulfillment. We reserve the right to cancel or decline an order in situations including:
Product unavailability
Incorrect pricing or product information
Suspected fraudulent activity
Incorrect or incomplete customer information
Shipping limitations
Technical or system errors
Other circumstances beyond our reasonable control
If we cancel an order after payment has been received, the applicable amount will be refunded through the relevant payment method, subject to our refund procedures.
6. Payment
We accept payment methods made available on our website at checkout.
Payments may be processed through third-party payment providers. Your use of such payment services may also be subject to the provider's terms and policies.
You agree to provide accurate billing and payment information.
7. Shipping and Delivery
Orders are generally estimated to be delivered within 7–15 business days, depending on the delivery location and other circumstances.
Delivery times are estimates and are not guaranteed. Delays may occur due to:
Weather conditions
Natural disasters
Transportation issues
Courier delays
Public holidays
Incorrect address or contact information
Operational disruptions
Events beyond our reasonable control
Customers are responsible for providing a complete and accurate delivery address and contact information.
Once an order has been handed over to the shipping carrier, delivery may be subject to the carrier's procedures and timelines.
8. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to Truzen's Return & Refund Policy.
Where a return is approved, the return pickup may generally take 5–7 days, depending on the customer's location and logistics availability.
Products may be required to meet specified conditions for return, including being unused, unworn, unwashed, and having original tags and packaging intact, where applicable.
We reserve the right to reject returns that do not meet the applicable return conditions.
Please review our Return & Refund Policy before placing an order.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact Truzen's customer support as soon as reasonably possible.
We may request photographs, videos, order details, or other information to verify the issue and determine an appropriate resolution.
Depending on the circumstances, an eligible customer may receive a replacement, exchange, refund, or another appropriate resolution.
10. Intellectual Property
All content available on truzen.shop, including but not limited to:
Truzen name and logo
Product photographs
Designs
Graphics
Videos
Text
Website layout
Product artwork
Branding
Other original materials
is owned by or licensed to Truzen and is protected by applicable intellectual-property laws.
You may not copy, reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission.
11. User Conduct
You agree not to:
Use the website for unlawful purposes.
Attempt to interfere with website functionality or security.
Upload malicious software or harmful code.
Attempt unauthorized access to our systems.
Copy or reproduce our designs or website content without permission.
Use automated systems to scrape or collect website information in a manner that violates applicable law or our policies.
Submit false, fraudulent, or misleading information.
Abuse promotional offers, discounts, returns, or refund procedures.
12. Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.
Your use of certain third-party services may be governed by their respective terms and privacy policies.
Truzen is not responsible for the independent policies or practices of third-party service providers.
13. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
Available without interruption
Free from errors
Free from viruses or other harmful components
Completely accurate or up to date
We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational purposes.
14. Limitation of Liability
To the maximum extent permitted by applicable law, Truzen shall not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Truzen harmless from claims, losses, liabilities, damages, and expenses arising from your:
Violation of these Terms
Misuse of our website
Violation of applicable laws
Infringement of another person's rights
Fraudulent or unauthorized activities
16. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our website, you acknowledge that you have read and understood our Privacy Policy.
17. Force Majeure
Truzen will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, transportation disruptions, internet or technology failures, or other unforeseen events.
18. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Truzen's place of business, subject to applicable law.
19. Changes to These Terms
We may update these Terms from time to time.
Any changes will be posted on this page with an updated Effective Date. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
20. Contact Us
For questions regarding these Terms, orders, returns, or other concerns, please contact us:
Truzen
Website: https://truzen.shop
Email: truzenxindia@gmail.com