Contact information
Contact Information Policy — Truzen
Effective Date: September 12, 2026
At Truzen, we value clear communication and are committed to providing our customers with reliable ways to contact us regarding orders, products, returns, collaborations, and other enquiries.
1. Official Contact Information
Customers can contact Truzen through the following official channels:
Brand: Truzen
Website: https://truzen.shop
Email: truzenxindia@gmail.com
Instagram: @truzenxindia
2. Customer Support
Our customer support team can assist with:
Order-related enquiries
Order tracking and delivery questions
Product information
Size and fit-related questions
Returns and refunds
Damaged or incorrect products
Payment-related enquiries
Website-related issues
General customer feedback
When contacting us regarding an order, please include your order number so that we can assist you more efficiently.
3. Email Support
For customer-service enquiries, please contact us at:
truzenxindia@gmail.com
We aim to respond to customer enquiries within 1–3 business days.
Response times may be longer during product launches, sales, holidays, or periods of unusually high enquiry volumes.
4. Instagram
Customers can also reach Truzen through our official Instagram account:
@truzenxindia
Our Instagram account may be used for general enquiries, brand communication, announcements, product updates, and collaborations.
For sensitive order, payment, refund, or personal information, we recommend contacting us by email rather than sharing such information publicly or through comments.
5. Website
Our official website is:
https://truzen.shop
Customers can visit our website for:
Latest product collections
Product information
Orders and purchases
Shipping information
Return & Refund Policy
Terms of Service
Privacy Policy
Legal information
Contact and customer-support information
6. Business & Collaboration Enquiries
For brand collaborations, wholesale enquiries, marketing partnerships, influencer collaborations, media enquiries, or other business proposals, please contact Truzen through our official email address.
Please clearly mention “Business/Collaboration Enquiry” in the subject line.
7. Official Communication
For your security, customers should communicate with Truzen only through the official contact channels listed on our website.
Truzen will never ask customers to share passwords, OTPs, card PINs, CVV numbers, or other confidential authentication information through email, Instagram, or any other communication channel.
Customers should be cautious of accounts impersonating Truzen and should verify that they are communicating through our official channels.
8. Changes to Contact Information
Truzen may update its contact information, social-media accounts, email addresses, or other communication channels from time to time.
The latest official contact information will be maintained on our website.
9. Contact Us
For any questions, concerns, feedback, or assistance, please contact us through our official channels.
Truzen
Website: https://truzen.shop
Email: truzenxindia@gmail.com
Instagram: @truzenxindia
Truzen — Made with identity. Worn with purpose.