Privacy policy
Privacy Policy — Truzen
Effective Date: September 12, 2026
At Truzen, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through truzen.shop.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, or contact us, we may collect the following information:
Personal Information
Full name
Email address
Phone number
Billing and shipping address
Order and purchase details
Information you provide when contacting our customer support
Payment Information
Payments may be processed through third-party payment providers. Truzen does not directly store your complete credit/debit card, UPI, or banking credentials.
Payment information is handled by the applicable payment gateway according to its own privacy and security policies.
Automatically Collected Information
When you browse our website, certain information may be automatically collected, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Website activity and interactions
Referring website or source
We may use cookies and similar technologies to improve your browsing experience and understand how our website is used.
2. How We Use Your Information
We may use your information to:
Process and deliver your orders
Confirm and communicate order details
Provide customer support
Process returns, refunds, and exchanges
Improve our website, products, and services
Personalize your shopping experience
Send important service-related communications
Send promotional offers and marketing communications where permitted
Prevent fraud, misuse, and unauthorized activity
Comply with applicable laws and legal requirements
3. Cookies
Truzen may use cookies and similar technologies to:
Keep the website functioning properly
Remember preferences
Understand website traffic and usage
Improve website performance
Provide relevant marketing and advertising
You may disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers who help us operate our business, including:
Payment processors
Shipping and logistics partners
Website hosting and technology providers
Customer support services
Analytics and marketing service providers
Legal, regulatory, or government authorities when required by law
These parties may only receive information reasonably necessary to perform their services or comply with legal obligations.
5. Order and Shipping Information
To deliver your purchase, we may provide your name, contact number, shipping address, and relevant order details to our logistics and delivery partners.
This information is used solely for purposes such as order fulfillment, delivery, customer communication, and related services.
6. Marketing Communications
If you choose to receive promotional communications from Truzen, we may contact you through email, SMS, WhatsApp, or other permitted communication channels regarding:
New collections
Product launches
Discounts and offers
Brand updates
Other promotional information
You can opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Please note that you may still receive essential communications related to your orders or transactions.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
Fulfill the purposes described in this Privacy Policy
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with applicable legal, tax, accounting, and regulatory requirements
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Third-Party Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other services.
Truzen is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
10. Children's Privacy
Our website is not intended for children who are unable to legally consent to the processing of their personal information.
We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
Request access to certain personal information we hold about you
Request correction of inaccurate information
Request deletion of information where legally applicable
Withdraw consent where processing is based on consent
Opt out of promotional communications
Raise a complaint regarding the handling of your personal information
To exercise an applicable privacy right, please contact us using the details below.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.
Any updated version will be posted on this page with a revised Effective Date.
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you can contact us:
Truzen
Website: http://truzen.shop
Email: truzenxindia@gmail.com