Shipping policy
Shipping Policy — Truzen
Effective Date: September 12, 2026
At Truzen, we are committed to delivering your orders safely, securely, and on time. Please read our shipping policy below to understand our delivery process, timelines, and related terms.
1. Order Processing
Orders are processed after successful payment confirmation.
Please allow 1–3 business days for your order to be processed, packed, and dispatched.
Orders are not normally processed or dispatched on Sundays or public holidays.
Once your order has been shipped, you will receive a shipping confirmation and tracking details where available.
2. Estimated Delivery Time
Our estimated delivery time is 7–15 business days from the date your order is confirmed.
Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, unforeseen logistical issues, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any promotional free-shipping offers will be subject to the terms mentioned in the respective promotion.
4. Tracking Your Order
Once your order has been dispatched, Truzen may provide you with a tracking number or tracking link.
You can use the tracking information to monitor the status of your shipment. Tracking information may take some time to become active after dispatch.
5. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, phone number, and other required contact information at checkout.
Truzen will not be responsible for delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that the address can be changed once the order has been processed or dispatched.
6. Delayed Deliveries
Although we aim to deliver all orders within the estimated 7–15 business days, delays can occasionally occur due to:
Courier or logistics issues
Weather or natural events
Public holidays
High order volumes
Incorrect or incomplete addresses
Remote delivery locations
Government restrictions or other unforeseen circumstances
If your order has not arrived after the estimated delivery period, please contact our customer support team with your order details so we can assist you.
7. Failed Delivery Attempts
If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may attempt delivery again or return the package to us.
Additional shipping charges may apply if the order needs to be shipped again due to circumstances caused by the customer.
8. Damaged or Incorrect Packages
Please inspect your package when you receive it.
If your order arrives damaged, defective, incomplete, or contains an incorrect item, please contact Truzen customer support as soon as possible with your order number and clear photographs/videos of the package and product.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
9. Lost or Missing Shipments
If the tracking information shows that your package has been delivered but you have not received it, please contact us promptly so we can investigate the shipment with the courier.
Truzen will work with the relevant delivery partner to resolve confirmed lost-shipment cases.
10. International Shipping
If Truzen offers international shipping, delivery times, shipping charges, customs duties, taxes, and other import-related fees may vary depending on the destination country.
Any customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
11. Business Days
For the purposes of this policy, business days generally mean Monday through Saturday, excluding applicable public holidays. Delivery timelines may vary depending on the courier and destination.
12. Contact Us
If you have any questions regarding your shipment, delivery status, or shipping policy, please contact Truzen through the official contact details provided on our website.
Truzen
Website: https://truzen.shop
Email: truzenxindia@gmail.com
By placing an order with Truzen, you acknowledge and agree to the terms of this Shipping Policy.