Refund policy

TRUZEN — Return & Refund Policy

Effective Date: [Insert Date]

At TRUZEN, we want you to be completely satisfied with your purchase. Please read the following policy carefully before placing your order.

1. Order Delivery

All TRUZEN orders are estimated to be delivered within 7–15 business days from the date of order confirmation.

Delivery timelines may vary depending on your location, courier service, weather conditions, holidays, or other unforeseen circumstances.

Once your order has been shipped, you will receive the available tracking information.

2. Return Eligibility

We accept returns only for products that are:

Unused and unworn

In their original condition

Free from stains, damage, washing, perfume, or other signs of use

Returned with all original tags and packaging intact

Products that do not meet these conditions may be rejected upon inspection.

3. Return Request

A return request must be raised within [7 days] of receiving the order.

Customers must contact TRUZEN through our official customer support channel and provide their order number and reason for return.

Once the return is approved, our delivery partner will arrange a pickup.

4. Return Pickup

After your return request has been approved, the return pickup will generally be attempted within 5–7 business days.

Please ensure that the product is securely packed and ready for pickup.

Pickup timelines may vary depending on courier availability and your location.

5. Quality Check

Once the returned product reaches us, it will undergo a quality inspection.

If the product meets our return conditions, the refund or replacement process will be initiated.

If the product is found to be used, damaged, washed, altered, or missing its original tags/packaging, the return may be rejected.

6. Refunds

Approved refunds will be processed after the returned product successfully passes our quality check.

Refunds will generally be issued to the original payment method used for the purchase.

Depending on the payment provider or bank, the refund may take additional time to reflect in your account.

Shipping charges, if applicable, may be non-refundable.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product and packaging to verify the issue. If the issue is confirmed, TRUZEN will provide an appropriate resolution, which may include a replacement or refund.

8. Non-Returnable Items

Returns may not be accepted for:

Products that have been worn, washed, altered, or damaged after delivery

Products without original tags

Products returned outside the eligible return period

Products showing signs of use, stains, fragrance, or damage caused by the customer

9. Exchange Policy

[Choose one before publishing:]

Option A — No exchanges:

> TRUZEN currently does not offer size or product exchanges. Customers may return an eligible product and place a new order for the desired size/product.

Option B — Exchanges available:

> Size exchanges are subject to product availability. Exchange requests must be raised within [7 days] of delivery and the product must meet all return conditions.

10. Cancellation

Orders may be cancelled only before they are shipped. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

11. Contact Us

For return, refund, or order-related queries, please contact:

TRUZEN

Website: https://truzen.shop

Email: truzenxindia@gmail.com

Instagram: @truzenxindia

TRUZEN reserves the right to refuse returns that do not comply with the conditions outlined in this policy.